The missed enquiry
Ten messages a week get read at 9pm, or never. Three of them were ready to book.
Pitquote, for independent garages in the UAE
Your WhatsApp answers, quotes and books. Even at 9pm.
More cars through the bays, with no new app and no new number. Pitquote replies to every enquiry, sends the quotation at your rates, books a free bay and chases what goes quiet. You approve the big jobs.
9:41
P
Silverline Auto Service
Business account · online
Yesterday, 21:47
Are you still open? My Land Cruiser AC is not cooling.
21:47
We closed at 7, but I can sort this out for you now. Please send a photo of your mulkiya.
21:47
United Arab Emirates
Vehicle Registration Card
Plate No.F 12088
Model2018 · TOYOTA LAND CRUISER
ChassisJTMHV05J8J4•••••
21:48
Got it. 2018 Toyota Land Cruiser GXR, 4.0 V6. Not cooling is usually a re-gas. We test first and charge only for what it needs.
AC diagnostic + re-gas
2018 Toyota Land Cruiser GXR · F 12088
AC performance testAED 150
Refrigerant re-gasAED 330
UV leak testIncluded
VAT 5%AED 24
TotalAED 504
Approve & book
21:48
Booked. Tomorrow 11:00 AM, Bay 3. If it turns out to be the compressor, you get a new quotation before we touch anything.
21:49
Message
- Replies in
- Under a minute
- Open
- 24/7, Fridays too
- Prices
- Yours. Never invented.
- Official WhatsApp Business API, on your existing number
- Reads the mulkiya and knows the exact model
- Replies in English and Arabic
- 5% VAT on every quotation
The maths
Four small gaps. One big number.
Every garage has them. Here is what they cost in a month, with conservative numbers. We will run yours in the demo.
The quotation that never went out
You knew the price. Three jobs later, you still had not sent it.
The double-booked bay
Two customers, 10am Thursday, one lift free. One of them does not come back.
The service nobody chased
Six months on, nobody messaged. The dealer did.
- Enquiries missed or answered late
- 10 a week
- Average job
- AED 900
- Would have booked with a quick reply
- 3 in 10
- Left on the table
- AED 11,700 a month
- About AED 140,000 a year, from missed enquiries alone.
Assumptions, not industry data. Service reminders and chased quotations usually add more on top.
Example conversations
This is what your customer sees.
No app to download. No portal to log into. Just your WhatsApp number, answering properly.
Swipe for the next one
How it works
Three steps. No new number, no new app.
- 01
Connect your WhatsApp number
Your existing business number, through the official WhatsApp Business API. Customers notice nothing except faster replies.
- 02
Set your prices and your limits
Labour rates, parts markup, VAT, bay hours. Choose which jobs it may quote on its own and what waits for your approval.
- 03
Let it take the chat
It asks for the mulkiya, reads the car, quotes, books a free bay and follows up. You can step into any chat whenever you want.
We set it up with you on one call, from your price list and opening hours. Nothing to install in the workshop.
What it covers
The situations it handles on its own.
Replies
After hours. a real reply at 10pm, not a voicemail.
No record of the car. asks for the mulkiya, reads the exact model.
A customer you know. found on the phone number, no plate needed.
Quotes
A vague complaint. one diagnostic question, the one your advisor would ask.
A price request. itemised. Your parts, your labour rate, VAT added.
A formal quotation. a PDF on your letterhead with your TRN, ready to forward.
Books
A bay. only the slots you actually have free.
A big job. held for you to approve before it goes out.
A different fault on the lift. a new quotation before anyone touches the car.
Follows up
Service due. counts the months and sends the reminder.
A quotation gone quiet. one polite chase, then a second, then it stops.
The day after the job. a check-in that catches problems and earns reviews.
Follow-ups
It remembers so you don't have to.
Service intervals, quiet quotations, the day after a job. Pitquote counts the days and sends the message before the dealer does.
Six months later
Nobody had to remember. It messaged first.
9:41
P
Silverline Auto Service
Business account · online
6 months later
Morning Khalid. It has been 6 months since your last service on the GLE 450. Shall I hold a slot for you this week?
Yes, book me in
Remind me next month
09:02
Yes, book me in
09:14
Done. Saturday 8:00 AM, Bay 1. Same price as last time, quotation attached.
09:14
GLE450-Minor-Service.pdf
1 page · 96 kB · PDF
09:14
Message
Service due
Next 30 days · 34 vehicles
- Booked
M 44710 · Mercedes GLE 450
Major · 12 months · Due now
- Message sent
D 48293 · Nissan Patrol
Minor · 6 months · In 6 days
- Message sent
A 77120 · BMW M240i
Brake fluid · 2 years · In 11 days
- Queued
K 30945 · Range Rover Sport
Major · 12 months · In 18 days
You stay in control
Your prices. Nothing else.
Every quotation is built from your labour rate, your guide hours, your parts markup and 5% VAT. Anything unusual waits for you.
Your labour rate and markup
Every line is priced from your rates and your guide hours. It cannot invent a number.
Your hours where the guide is wrong
Override any job where your workshop is faster or slower. Your hours stick.
Anything over your limit waits for you
Set the amount. Big jobs are held until you tap approve.
Take over any chat
One tap and you are typing. It stays quiet until you hand back.
Pitquote · Your prices
Pricing rules
Every quotation is built from these. Nothing else.
Hold quotes over AED 5,000 for my approval
Big jobs wait until you tap approve. Nothing goes out at a price you did not set.
Use my hours where the guide is wrong
Change any job where your workshop is faster or slower. Your hours stick.
Standard labour rate
AED200.00/ hr
European / performance rate
AED285.00/ hr
Parts markup
32%
Labour hours
Your labour guide
Labour hours by job
GuideYours
Front brake pads + discsGuide
2.12.1
Timing chain, N20 engineYours
8.610.0
Gearbox oil, 9G-TronicYours
1.41.8
Works with what you already run
Booking, invoicing and parts software you already use. Excel or a diary also works.
Zoho Books
QuickBooks
Xero
Autodata
HaynesPro
ALLDATA
Mitchell 1
MOTOR
PartsTech
Tekmetric
Shopmonkey
AutoLeap
Protractor
Fullbay
Questions
What garage owners ask us.
Pitquote quotes and books only. It never diagnoses. Anything outside that goes to your team with a summary.
Does it sound like a robot?
It writes the way a good service advisor does: short, polite, in plain English or Arabic. It replies from your number and in your garage's name. If a customer asks, it says it is Pitquote. You can read every chat.
What if it quotes wrong?
It cannot invent a price. Every line comes from your labour rate, your guide hours and your markup. Set a limit and anything above it waits for your approval. If the fault turns out different on the lift, a new quotation goes out before anyone touches the car.
Is it my number? Will WhatsApp ban it?
It is your existing number and your account, connected through the official WhatsApp Business API. No unofficial tool, no phone left plugged in. If you ever leave, the number stays yours.
Do my staff need to learn a new app?
No. They keep the WhatsApp they already have and see every chat. Pitquote does the typing. To take over a conversation, they simply reply.
My customers write in Arabic, Hindi and Urdu.
It replies in the language the customer writes in. Quotations go out in English, with Arabic on request.
What do I need, and how long does setup take?
Your WhatsApp Business number, your labour rates and parts markup, your bay count and opening hours. A list of regular customers and plates helps, and Excel is fine. We set it up with you on one call.
What does it cost?
A flat monthly fee per workshop. No per-message charges, no long contract, cancel any time. We share pricing on the demo call and run your lost-revenue number alongside it.
Get started
See what it would have said to your last ten missed messages.
Fifteen minutes on a call. Bring your WhatsApp. We will show you the replies, the quotations and the number you are leaving on the table.
Book a 15-minute demo
No card. No contract. Your number stays yours.